FAQ's


1. What brand tumblers do you use and what are they comparable to?
  • We use Polar-Camel brand, which are comparable to Yeti, Ozark Trail, and RTIC.

2. How long will these keep my drinks hot or cold?

  • We tested these at home and on the go and each tumbler stays cold for 24 hours and hot for 12. 

3. Does each tumbler come with a lid?

  • Each tumbler comes with a standard lid (open). In our add on's collection a slide lid is available for purchase for 20 or 30 ounce tumblers (if purchased, both lids will be sent). 

4. I love what you have, but I was looking for something a little different.

  • We are so excited that you're looking for something unique to you. In each of our collections there is an option for a 10, 20, or 30 ounce custom tumbler. Just add that to the cart and be sure to check out with an email so we can contact you about your order. If you would like any custom names or logos, look in our add on's section to add them to the cart. 

5. How long does it take to get my tumbler?

  • If you purchase a tumbler that is already listed, the item will be shipped out in 3 business days. For custom tumblers, once finalized with us, will be shipped out within 14 business days. With the nature of custom made products, some delays may occur, but you will be notified. Be sure to contact us for any rush orders and we will be sure to do our best to work with you and your needs. 

6. How do I take care of my tumbler?

  • Each tumbler will come with a care instruction insert. Please wash your tumbler before the first use. Hand wash only as these are not dishwasher safe, and do not soak. Do not place in the microwave as they are metal. 

7. I left my tumbler in my car! Will it be okay?

  • Our epoxy can withstand heat up to 500 degrees. We don't suggest testing this, but if you left it in your car, it'll still maintain it's uniqueness. 

Have a question that we didn't answer? Email us at TumblerEssence@gmail.com!